Privacy Policy for SoftKey

1. Introduction

Welcome to SoftKey. This Privacy Policy explains how The Entryphone Company Limited (“we”, “us”, or “our”) collects, uses, and protects your personal information when you use the SoftKey mobile application.

SoftKey is an access-control application that allows authorised users to unlock doors using their smartphone via Bluetooth. By using SoftKey, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

a. User-Provided Information

We may collect personal information that you or an administrator provides when setting up or using SoftKey, including:

• Name
• Mobile phone number
• Email address
• Access permissions and key assignments
• Account or site identifiers associated with door installations

This information is required to issue, manage, and revoke digital access keys.

b. Automatically Collected Information

When you use SoftKey, we may automatically collect limited technical information, including:

• Device type and operating system
• App version
• IP address
• Bluetooth interaction events (e.g. successful or failed unlock attempts)
• Basic usage data required for diagnostics and security

We do not collect precise location data or track users in the background.

3. How We Use Your Information

We use your information solely for the operation, security, and improvement of the SoftKey service, including to:

• Authenticate users and issue digital access keys
• Enable door-unlock functionality via Bluetooth
• Maintain access logs for security and audit purposes
• Provide technical support and system diagnostics
• Communicate essential service-related information

We do not sell personal data or use it for advertising or profiling.

4. Data Security

a. Security Measures

We apply appropriate technical and organisational safeguards to protect personal data, including encryption, access controls, and secure server infrastructure.

b. Limitations

While we take reasonable steps to protect your data, no electronic system can be guaranteed to be completely secure, and we cannot guarantee absolute security.

5. Sharing of Information

a. Service Providers

We may share limited personal information with trusted third-party service providers who assist in operating the SoftKey platform (for example, cloud hosting or messaging services). These providers are contractually required to safeguard your data and use it only for specified purposes.

b. Legal and Safety Requirements

We may disclose information if required to comply with legal obligations, enforce our terms, or protect the rights, safety, or property of users or others.

6. Data Retention

We retain personal data only for as long as necessary to operate the SoftKey service and meet legal or contractual obligations. Access credentials and logs may be retained while an account is active and deleted or anonymised when no longer required.

7. Your Rights and Choices

You have the right to:

• Request access to the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent where applicable

Requests can be made by contacting enquiries@entryphone.co.uk.

Certain service-related communications are essential and cannot be opted out of while using the app.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available within the SoftKey app and on our website.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact:

The Entryphone Company Limited
Email: enquiries@entryphone.co.uk